Business Analyst ERP

For one of our clients, we are searching for a:

Business Analyst ERP

The Development & Business Analyst ERP will be responsible for delivering and supporting one or more services, mainly focus on Infor M3 for Logistic Operations.

Overall responsibilities

  • Responsible for the delivery of one or more services (mainly focused on Infor M3)
  • Have service analyst knowledge of one or more business/technology area
  • Analyze specific business problems and propose possible solutions
  • Responsible to the business for the initiation, transition, ongoing maintenance and support of a particular service and accountable to his/her Manager for the delivery of the service
  • Establish the budget required to properly develop, deliver and support services in line with the established global Roadmap and agreed SLAs

Specific responsibilities

  • Conducting analysis of specific business domains and related business processes or systems
  • Coordinating/realize the implementation of proposed service enhancement using technologies and tools
  • Analyzing, transforming and ultimately resolving the business problems with the help of technology
  • Developing the functional expertise for the procedures and the tools in place in his/her area of responsibility
  • Defining the right functionalities to be implemented to fulfil business requirements
  • Managing the ongoing service delivery and support ensuring that they meet agreed business requirements
  • Working with Business to understand and translate business requirements into activities, measures or service components that will ensure that BIT can meet those requirements
  • Managing Change Requests to the service ensuring to maximize their value for both BIT and the Business
  • Monitoring Service Levels agreed with Suppliers and with the Business addressing Service Level breaches or escalating where necessary
  • Monitor daily and manage all interfaces (starting from EDI operations) with all third parties’ systems, integrating new partners on business needs
  • Coordinating Supplier for the proper achievement of a desired outcome
  • Identifying and proposing technology opportunities to cover a business needs

Your profile

  • Degree in computer science or an equivalent qualification
  • Proven experience initiating and leading ERP related projects and provide day to day support
  • Good knowledge of ERP system. Infor M3 v13 ideally or an other ERP
  • Fluent in English. French will be a plus
  • Experience in implementing EDI customers is a plus
  • Strong knowledge of M3 e-Collaborator (MEC)
  • Proficient in SQL, JScript for Infor Smart Office
  • Ability to build interfaces between different ERP systems
  • Solid written and verbal communications skills
  • Customer-oriented and helpful attitude with outstanding customer service and interaction skills
  • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a fast-paced environment