For one of our clients, we are searching for a:
Business Analyst ERP
The Development & Business Analyst ERP will be responsible for delivering and supporting one or more services, mainly focus on Infor M3 for Logistic Operations.
Overall responsibilities
- Responsible for the delivery of one or more services (mainly focused on Infor M3)
- Have service analyst knowledge of one or more business/technology area
- Analyze specific business problems and propose possible solutions
- Responsible to the business for the initiation, transition, ongoing maintenance and support of a particular service and accountable to his/her Manager for the delivery of the service
- Establish the budget required to properly develop, deliver and support services in line with the established global Roadmap and agreed SLAs
Specific responsibilities
- Conducting analysis of specific business domains and related business processes or systems
- Coordinating/realize the implementation of proposed service enhancement using technologies and tools
- Analyzing, transforming and ultimately resolving the business problems with the help of technology
- Developing the functional expertise for the procedures and the tools in place in his/her area of responsibility
- Defining the right functionalities to be implemented to fulfil business requirements
- Managing the ongoing service delivery and support ensuring that they meet agreed business requirements
- Working with Business to understand and translate business requirements into activities, measures or service components that will ensure that BIT can meet those requirements
- Managing Change Requests to the service ensuring to maximize their value for both BIT and the Business
- Monitoring Service Levels agreed with Suppliers and with the Business addressing Service Level breaches or escalating where necessary
- Monitor daily and manage all interfaces (starting from EDI operations) with all third parties’ systems, integrating new partners on business needs
- Coordinating Supplier for the proper achievement of a desired outcome
- Identifying and proposing technology opportunities to cover a business needs
Your profile
- Degree in computer science or an equivalent qualification
- Proven experience initiating and leading ERP related projects and provide day to day support
- Good knowledge of ERP system. Infor M3 v13 ideally or an other ERP
- Fluent in English. French will be a plus
- Experience in implementing EDI customers is a plus
- Strong knowledge of M3 e-Collaborator (MEC)
- Proficient in SQL, JScript for Infor Smart Office
- Ability to build interfaces between different ERP systems
- Solid written and verbal communications skills
- Customer-oriented and helpful attitude with outstanding customer service and interaction skills
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a fast-paced environment