Placement

IT Support Specialist, (FR,EN)

IT Support Specialist, (FR,EN)

IT Support Specialist

For one of your customer we are looking for an IT Manufacturing Support Specialist with the following skills and experiences:

Responsibilities

  • This position will be responsible to maintain and support the plant IT operations related to production activities: Product Manufacturing, Quality, Packaging and Logistic
  • The position will require a close relationship with the Manufacturing and Quality organizations of our client’s International plants, as well as the regional and global IT teams
  • IT 1st level support in French of the Manufacturing Execution System (MES) and its supporting Hardware such as Desktops, Label Printers, Bar code readers
  • IT 1st, 2nd, 3rd level support and administration of the Production, Laboratory and Quality related systems such as Chromatography, Room Monitoring System (RMS), etc…
  • Communicate and escalate to 3rd level support, management or vendors in English
  • IT Incident, Problem Management according to ITIL best practices
  • Documentation authoring such as Work Practice (WPR) and Standard Operating Procedure (SOP)
  • Quality document authoring such as Change Request (CR), Corrective and Preventive Actions (CAPA) and Deviations
  • Develop and maintain Knowledge Document for all performed activities to allow cross-training of other IT staff as well as new employees recruited in the future
  • Collaborate with IT groups to ensure standards are applied for design, technology and compliance
  • Support the qualification of hardware and validation of software applications in collaboration with specialists in accordance with computer validation policies
  • Document all activities in order to cross-train other IT staff that will be recruited in the future
  • All the above activities may be performed in clean room area
  • Participation required to duty services in place to cover production shifts

Skills/Knowledge Required

  • IT Support Specialist with at least 4 years experience in help-desk and 4 years experience in manufacturing or quality systems support
  • Over 3 years in IT Support & Helpdesk activities
  • Over 3 year in IT Support and administration of Manufacturing, Laboratory and Quality systems or equivalent in clean environmentt
  • 3 year experience & advanced knowledge in the supporting of an MES-system in the pharmaceutical or related industry is a plus
  • Transparent, procedural, adaptable, assiduous, sociable, service and team oriented
  • Good skills in project management and priorities setting
  • Excellent communication and listening skills – ability to work independently
  • Ability to learn and adapt to new situations, systems and processes
  • Driving licence and a car is an advantage

Education

  • Diploma in Business and/or Information Systems or equivalent experience.

Languages

  • French
  • English (spoken and written)
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