IT Support Specialist, (FR,EN)

IT Support Specialist, (FR,EN)

IT Support Specialist

For one of your customer we are looking for an IT Manufacturing Support Specialist with the following skills and experiences:


  • This position will be responsible to maintain and support the plant IT operations related to production activities: Product Manufacturing, Quality, Packaging and Logistic
  • The position will require a close relationship with the Manufacturing and Quality organizations of our client’s International plants, as well as the regional and global IT teams
  • IT 1st level support in French of the Manufacturing Execution System (MES) and its supporting Hardware such as Desktops, Label Printers, Bar code readers
  • IT 1st, 2nd, 3rd level support and administration of the Production, Laboratory and Quality related systems such as Chromatography, Room Monitoring System (RMS), etc…
  • Communicate and escalate to 3rd level support, management or vendors in English
  • IT Incident, Problem Management according to ITIL best practices
  • Documentation authoring such as Work Practice (WPR) and Standard Operating Procedure (SOP)
  • Quality document authoring such as Change Request (CR), Corrective and Preventive Actions (CAPA) and Deviations
  • Develop and maintain Knowledge Document for all performed activities to allow cross-training of other IT staff as well as new employees recruited in the future
  • Collaborate with IT groups to ensure standards are applied for design, technology and compliance
  • Support the qualification of hardware and validation of software applications in collaboration with specialists in accordance with computer validation policies
  • Document all activities in order to cross-train other IT staff that will be recruited in the future
  • All the above activities may be performed in clean room area
  • Participation required to duty services in place to cover production shifts

Skills/Knowledge Required

  • IT Support Specialist with at least 4 years experience in help-desk and 4 years experience in manufacturing or quality systems support
  • Over 3 years in IT Support & Helpdesk activities
  • Over 3 year in IT Support and administration of Manufacturing, Laboratory and Quality systems or equivalent in clean environmentt
  • 3 year experience & advanced knowledge in the supporting of an MES-system in the pharmaceutical or related industry is a plus
  • Transparent, procedural, adaptable, assiduous, sociable, service and team oriented
  • Good skills in project management and priorities setting
  • Excellent communication and listening skills – ability to work independently
  • Ability to learn and adapt to new situations, systems and processes
  • Driving licence and a car is an advantage


  • Diploma in Business and/or Information Systems or equivalent experience.


  • French
  • English (spoken and written)
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