Placement

IT senior technical analyst in Infrastructure Maintenance and Development

IT senior technical analyst in Infrastructure Maintenance and Development

IT senior technical analyst in Infrastructure Maintenance and Development

On behalf of our client, we are looking for a L2/L3 Supporter to start asap

Responsibilities

  • Performs basic analysis, design, implementation, and maintenance activities.
  • Interfaces with users to analyze and resolve medium to highly complex issues according to
  • established service level agreements and standard operating procedures.
  • Assists in conducting feasibility studies; prepares reports; assists in creating solutions to problems.
  • Assists in designing systems that closely adhere to company standards and structures.
  • May participate on project teams, develop user interfaces, and provide L1 technical support and guidance.
  • Provides status reports, progress reports and documentation to department management and business partners.
  • Demonstrates an understanding of business partner needs and manages satisfaction relative to deliverables.
  • Consistently demonstrates knowledge seeking and sharing behaviors in performing daily work.
  • Applies competency models principles, concepts, and practices.
  • Assist in developing effective methods and logic for standard, customized, and/or complex programs

Your skills/experiences are

  • Infrastructure Maintenance and Development
  • Periodical maintenance of systems
  • Support documentation
  • Incident management
  • Change management
  • Previous experience working in a regulated manufacturing environment

Education

  • +5 years’ experience in L2/L3 support for infrastructure systems

Languages

  • Strong communication skills in English and German
Ce poste vous intéresse ? Contactez-nous !